Returns & Refunds

At Empyrean, we want you to be satisfied with every release. Please review the policy below before requesting a return.

Return Policy

We have a 30-day return policy. This means you have 30 days from the date your order is delivered to request a return.

To qualify for a return, the item must be:

• In the same condition in which it was received
• Unworn, unused and unwashed
• Free from stains, odours, hair or other signs of wear
• Returned with all original tags attached
• Returned in its original Empyrean packaging

You will also need to provide your order number or proof of purchase.

Empyrean reserves the right to refuse a return if the item does not meet these conditions.

Starting a Return

To request a return, contact us at empyreaninternationale@gmail.com and include:

• Your full name
• Your order number
• The item you would like to return
• The reason for the return
• Photographs, where the item is damaged, defective or incorrect

Approved returns must be sent to:

Empyrean Internationale
205A1 1121 Mckercher Drive, Saskatoon, Saskatchewan, S7H 5B8.

Do not send an item back before contacting us. Items returned without prior approval will not be accepted.

Once your return is approved, we will provide instructions explaining how and where to send your package.

Unless the item arrived damaged, defective or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

For any return-related questions, contact us at empyreaninternationale@gmail.com.

Damaged, Defective or Incorrect Items

Please inspect your Empyrean order as soon as it is delivered.

Contact us immediately if your item is damaged, defective or different from what you ordered. Include your order number and clear photographs of the issue so that we can review it and make it right.

Claims for damaged, defective or incorrect items should be submitted within seven days of delivery.

Non-Returnable Items

We cannot accept returns for:

• Items that have been worn, washed or used
• Items without their original tags or packaging
• Items showing stains, odours, damage or signs of wear
• Custom-made or personalized products
• Final-sale items
• Gift cards

For hygiene reasons, skull caps and other close-fitting headwear may only be returned if they are unworn, unused and in their original sealed packaging.

Please contact us before purchasing if you have questions about whether an item is eligible for return.

Exchanges

We do not currently offer direct exchanges.

The fastest way to receive a different item, colour or size is to request a return for the original item. Once the return is approved, you can place a separate order for the replacement item.

All replacement purchases are subject to product availability. Empyrean releases may be limited and the requested item may sell out before a new order is placed.

European Union 14-Day Cooling-Off Period

Where an order is delivered to a customer within the European Union, the customer may have the right to cancel or return the order within 14 days of receiving it, without providing a reason.

The item must still be unworn, unused and unwashed, with all original tags attached and in its original packaging. Proof of purchase is also required.

This section does not limit any additional consumer rights provided under applicable law.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Original shipping charges are non-refundable unless the order was damaged, defective or incorrect.

Please remember that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since Empyrean approved your refund, contact us at empyreaninternationale@gmail.com.