Shipping Policy

Order Processing

Empyrean ships all orders from Canada.

Please allow 2–5 business days for your order to be processed before shipment. Processing times may be longer during product releases, sales, holidays or other high-volume periods.

Processing time is separate from delivery time.

Once your order has been shipped, tracking information will be sent to the email address provided at checkout.

Shipping Rates and Destinations

We currently offer shipping within Canada and to selected international destinations.

Shipping costs are calculated at checkout based on:

• The delivery destination
• Package weight and dimensions
• The shipping service selected

Any delivery timeframe shown at checkout is an estimate and is not guaranteed. Delivery may be delayed due to the shipping carrier, customs processing, weather conditions or other circumstances outside Empyrean’s control.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please review your address carefully before completing your order. Empyrean is not responsible for packages delivered to an incorrect address provided by the customer.

Contact us as soon as possible if you notice an error in your shipping address. We cannot guarantee that an address can be changed after an order has been placed or shipped.

International Orders

International orders may be subject to customs duties, import taxes, brokerage charges or other fees imposed by the destination country.

These charges are not included in the product price or shipping fee paid at checkout and are the customer’s responsibility.

Empyrean does not control, collect or determine customs charges. We recommend contacting your local customs authority for more information before placing an international order.

Customs processing may also cause additional delivery delays.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Tracking updates are provided by the shipping carrier and may take time to appear after the package has been dispatched.

Please ensure the email address entered at checkout is correct.

Delayed or Lost Packages

Once an order has been transferred to the shipping carrier, the carrier is responsible for managing its delivery.

If your package is significantly delayed or appears to be lost in transit, contact us at empyreaninternationale@gmail.com with your full name and order number.

We will assist with a carrier investigation where possible. However, Empyrean cannot guarantee the outcome or processing time of an investigation conducted by a shipping carrier.

Delivered or Stolen Packages

Empyrean is not responsible for:

• Packages stolen after the carrier has confirmed delivery
• Packages delivered to an incorrect address entered by the customer
• Packages left in a safe location requested by the customer
• Packages delivered according to instructions authorized by the customer or carrier
• Delays caused by shipping carriers or customs authorities
• Failed delivery attempts where the customer was unavailable to receive the package

Customers should select a secure delivery location and monitor their tracking information.

If tracking shows that your package was delivered but you cannot locate it, check with members of your household, neighbours, building management and the shipping carrier before contacting Empyrean.

Returned-to-Sender Packages

If a package is returned to Empyrean because of an incomplete or incorrect address, an unsuccessful delivery attempt, unpaid customs charges or failure to collect the package, the customer may be responsible for any additional shipping costs.

Original shipping charges are non-refundable.

Where possible, we may arrange reshipment after the customer pays the new shipping fee. Alternatively, eligible orders may be refunded after deducting the original shipping cost and any return fees charged to Empyrean.

Questions

For questions about shipping or an existing order, contact us at:

empyreaninternationale@gmail.com